1. What is a cargo electric bike?
A cargo electric bike is designed to carry heavy loads or passengers with ease, thanks to a sturdy frame and an electric motor that provides pedal assistance. Itβs ideal for families, deliveries, or replacing short car trips.
2. What is an electric trike?
An electric trike (or e-trike) is a three-wheeled electric bike that offers enhanced stability and balance, making it a great choice for riders who prefer a more secure and comfortable experience. Visit our electric trike collection here.
3. What is an outdoor cargo bike?
An outdoor cargo bike refers to a cargo bike specifically built to handle outdoor terrain and weather. These bikes are rugged, often with fat tires or suspension systems, and perfect for hauling gear in urban or off-road environments. Visit our outdoor cargo e-bike collection here.
4. What is a utility e-bike?
A utility bike is a versatile bicycle designed for everyday practical use and generally with cargo-hauling capacity. These bikes are not only used for recreational purposes but also for commuting, shopping, or running errands. When electric, it combines efficiency and power for more functional rides that can help you carry any gear!
5. What determines the range of an e-bike or e-trike?
The range depends on several factors, including battery capacity (measured in Amp-hours), rider weight, terrain, riding style, pedal-assist level, and weather conditions. More pedal input and lower assist levels generally extend the range.
6. What is the throttle?
The throttle allows you to engage the motor and move the bike forward without pedaling. It works similarly to a scooter or motorcycle, and is great for quick starts or when you need a break from pedaling.
7. Should I buy a bike with a mid-drive motor or hub motor?
Mid-drive motors offer better hill-climbing power and a more natural riding feel, while hub motors are more affordable and simpler to maintain. Your choice depends on where and how you plan to ride.
8. What is a fat tire e-bike?
Fat tire e-bikes have oversized tires (usually 4 inches or more) that provide extra traction and stability. They're ideal for riding on sand, snow, gravel, or uneven trails. Visit our full suspension e-bike collectionΒ here.
9. What is a full-suspension e-bike?
A full-suspension e-bike has both front and rear suspension systems to absorb shocks from rough terrain. It provides a smoother and more comfortable ride, especially for off-road or adventure biking. Visit our full suspension e-bike collectionΒ here.
10. What is torque sensor vs. cadence sensor?
A torque sensor measures how hard you're pedaling and adjusts motor power accordingly for a smoother, more natural ride. A cadence sensor detects if you're pedaling and provides motor assistance based on pedal rotation, often resulting in a more on/off riding feel.
11. What are the regulations governing the use of e-bikes and e-trikes in the US?
In the U.S., e-bikes are generally divided into three classes based on speed and motor function. Regulations vary by state and local jurisdiction, so we recommend checking local laws before riding on public roads or trails. For further information please seeΒ here.
12. What is the warranty of my e-bike or e-trike?
Warranty coverage depends on the brand and model, but most of our bikes come with a minimum 1-year manufacturer warranty on the motor, battery, and frame. Details are provided on each product page or can be exploredΒ here.
13. Do you offer free shipping?
Yes! We offerΒ free shipping sitewide on all orders within the continental United States. Learn more about the policy here.
14. Can I order spare parts?
Absolutely. We can help you source and order spare parts for your bike, even if you didnβt purchase it directly from us. Just contact our customer service team with your bike model and the part you need and we'll do our best to ship it to you!
15. How do I increase the lifespan of my electric bike or trike?
To extend your e-bikeβs life, keep the battery charged (but donβt overcharge), store it indoors away from extreme temperatures, clean and lubricate the drivetrain regularly, and have it serviced annually or as needed. Please also refer to these handy blog posts:
Essential Maintenance Tips for Long-Lasting E-Bikes and E-Trikes
Tips to E-bike Battery Care: A Comprehensive Guide for New Riders
