Shipping policy

At Quality Quest Bikes, we are proud to provide free Shipping for all orders within the Lower 48 States in the U.S. (except Hawaii, Alaska, and Puerto Rico) and Canada (except Nunavut, NWT, and Yukon) . 

 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  

As soon as we receive your order, we will start our fulfillment process. Orders are processed (handling times) within 1-2 business days. Shipping and transit times may vary from 2-7 business days. Altogether, total delivery times (handling + shipping) range between 3 - 9 business days. 
 

All of our shipping is typically carried via: 

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)
  • FedEx
  • DHL Express


Custom-Built Orders:

For custom-built products, typical manufacturing lead times take 1-6 weeks (5 to 30 business days) and once built, shipping takes about 2 to 7 business days depending on your location. Altogether, total delivery times for custom-built orders (handling + shipping) range between 5 - 30 business days.
 

Please note manufacturing lead-times of custom-built orders vary depending on product model and specifications.

 

Pre-Orders:

Pre-orders are accepted for items that are currently out of stock. Estimated delivery times for pre-ordered items will be provided via email upon confirmation of estimate restocking with our suppliers.  You will receive a notification once your pre-ordered item is ready to be shipped.


Exceptional Circumstances:  

While we are committed to ensuring the prompt delivery of your order, there may be very rare occasions where delays occur due to circumstances beyond our control. We understand that this can be frustrating, and we kindly ask for your patience and understanding during these challenging times. We greatly value your business and sincerely appreciate your continued support.

 

Tracking Information:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at .
 

Changing your Order:

If you need to make changes to your order after it has been placed, please contact us at support@qualityquestbikes.com. Fees for changes depend on the stage of the
shipment process:

  • Free of Charge: If you change the delivery address before your order has been shipped and before you receive a tracking number.
  •  $50 Charge: If the change is made after the delivery has been accepted by the delivery company.
  • $150 Charge: If the package has already arrived at the original destination address and needs to be redirected.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE