Last Updated: September 12, 2026
This Privacy Policy describes how Quality Quest Enterprises Inc., doing business as Quality Quest Bikes (“Quality Quest Bikes,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit or use qualityquestbikes.com, purchase products from us, communicate with us, participate in our marketing programs, or otherwise interact with our services (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent, we will obtain consent before collecting, using, or disclosing personal information for the relevant purpose.
This Privacy Policy should be read together with our Terms of Service, Cookie Policy, and other policies available on our website.
The personal information we collect depends on how you interact with us.
Information you provide directly to us
We may collect information that you provide when you place an order, create an account, request customer support, submit a warranty claim, request a quote, join a mailing or SMS list, participate in a promotion, leave a review, or otherwise contact us.
This information may include:
Payment information
Payments are processed by Shopify and/or payment service providers available through our checkout. We generally do not directly store complete payment-card numbers, security codes, or other full payment credentials. Payment providers process payment information according to their own privacy policies and security practices.
Information collected automatically
When you browse or use our Services, we and our service providers may automatically collect information such as:
We do not ordinarily collect precise GPS location information through the website unless you affirmatively enable a feature that requires it.
Information we receive from third parties
We may receive personal information from third parties involved in providing or supporting our Services, including:
This may include transaction status, payment confirmation, advertising interactions, delivery information, fraud or risk signals, customer-service information, and other information needed to operate our business.
We may use personal information to:
Where applicable law requires us to rely on a particular legal basis, we process personal information based on consent, performance of a contract, compliance with a legal obligation, our legitimate business interests where permitted, or another lawful basis.
We may disclose personal information to third parties when reasonably necessary to operate our business and provide the Services.
Recipients may include:
Shopify. Our online store is hosted by Shopify. Shopify processes information to provide ecommerce, checkout, security, analytics, network, and related services.
Payment providers. We disclose information necessary to authorize and process payments, refunds, financing, fraud checks, and related transactions.
Manufacturers, distributors, and suppliers. We may provide relevant order, delivery, customer-service, warranty, or product information when necessary to fulfill an order, arrange shipment, obtain technical support, process a warranty claim, or otherwise serve you.
Shipping and logistics providers. We disclose recipient names, shipping addresses, telephone numbers, email addresses where appropriate, package details, and other information needed to deliver or recover shipments.
Advertising and analytics providers. We may disclose identifiers, device information, browsing activity, transaction information, and conversion information to advertising and analytics providers such as Google, Meta, Microsoft, and similar providers for analytics, advertising measurement, remarketing, audience creation, or targeted advertising.
Marketing and communications providers. We may use providers that support email, SMS, customer relationship management, reviews, and marketing activities, including providers such as Omnisend and Judge.me.
Professional advisers and service providers. Information may be disclosed to accountants, lawyers, insurers, IT providers, fraud-prevention providers, security vendors, consultants, and other parties performing services for us.
Legal and compliance purposes. We may disclose personal information where we reasonably believe disclosure is required by law, legal process, government request, court order, or to protect our rights, our customers, our business, or others.
Business transactions. Personal information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, insolvency proceeding, or similar business transaction, subject to applicable law.
We require service providers to process personal information consistently with their contractual obligations and applicable law.
We do not sell personal information for money.
However, some U.S. privacy laws define “sale,” “sharing,” “targeted advertising,” or similar terms broadly. Under those definitions, our use of advertising, analytics, remarketing, or tracking technologies may constitute a sale or sharing of personal information or processing for targeted advertising.
For example, information such as online identifiers, IP addresses, device information, browsing activity, interactions with our website, and purchase or conversion information may be provided to advertising or analytics partners such as Google, Meta, or Microsoft.
Where required by applicable law, you may opt out of such processing through the Your Privacy Choices or data-sharing opt-out link available on our website.
We also recognize qualifying browser-based opt-out preference signals, including Global Privacy Control (“GPC”), where required by applicable law and supported through our privacy-management systems.
We and our service providers use cookies, pixels, tags, software development kits, local storage, and similar technologies.
These technologies may be used for:
Some of these technologies are strictly necessary for the website to operate. Others may be used for analytics, marketing, or advertising purposes.
Where required, we obtain consent before activating non-essential tracking technologies.
For visitors in regions where we display a cookie-consent banner, you can accept, reject, or manage non-essential cookies using the controls made available through that banner.
For visitors in applicable U.S. jurisdictions, additional opt-out rights may be available through our Your Privacy Choices page.
You can also control cookies through your browser settings, although blocking some cookies may prevent certain website features from functioning correctly.
For additional information, please review our Cookie Policy.
Canada's privacy regulator emphasizes that meaningful consent requires people to understand the nature, purposes, and consequences of data collection and that individuals should have meaningful choices for non-essential uses.
We may use advertising and measurement services provided by companies such as Google, Meta Platforms, Microsoft, and other advertising providers.
Depending on your privacy choices and applicable law, these technologies may collect or receive:
We use this information to measure advertising effectiveness, understand how customers use our Services, create or measure advertising audiences, conduct remarketing, and display advertising that may be more relevant to users.
Where consent is required, our advertising and analytics pixels are configured to operate subject to the applicable privacy permissions communicated through our customer privacy controls.
Our store is hosted on Shopify.
Shopify processes personal information in connection with providing ecommerce, checkout, hosting, fraud prevention, analytics, customer privacy, Shop and Shop Pay functionality, and other platform services.
Where Shopify Network Intelligence or other Shopify enhanced services are enabled, Shopify may process information across participating merchants to provide enhanced services, subject to Shopify's terms, privacy practices, and customer privacy choices.
Our website provides privacy controls that may communicate a visitor's cookie consent, opt-out request, or Global Privacy Control signal to Shopify and supported third parties. Shopify states that its data-sharing opt-out feature can process opt-outs relating to sale/sharing and targeted advertising and recognizes GPC in regions where that feature is active.
If you subscribe to promotional emails, you may unsubscribe at any time by using the unsubscribe link included in our marketing emails.
If you consent to receive text messages from Quality Quest Bikes, you may receive transactional, informational, or promotional messages depending on the consent you provided.
Message and data rates may apply. Message frequency may vary.
You may opt out of promotional SMS communications by replying STOP, END, CANCEL, UNSUBSCRIBE, or another supported opt-out keyword, or by contacting us.
Opting out of marketing messages does not prevent us from sending non-promotional communications reasonably necessary to complete a transaction, provide customer service, address a warranty matter, provide required notices, or otherwise administer your relationship with us.
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
We may nevertheless disclose mobile information to vendors that help us deliver SMS communications or where disclosure is otherwise necessary to provide the Services, comply with law, prevent fraud, or protect our rights.
We may use personal information to assess transactions for fraud, payment risk, chargebacks, identity misuse, or unauthorized activity.
In appropriate circumstances, we may request additional information reasonably necessary to verify an order, payment method, billing relationship, delivery authorization, or identity.
Information submitted for verification is used for fraud-prevention, security, order-processing, dispute-resolution, and related purposes and may be disclosed to relevant payment processors, fraud-prevention providers, financial institutions, shipping providers, or law-enforcement authorities where appropriate and permitted by law.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Retention periods vary depending on the type of information, the purpose for which it was collected, contractual requirements, legal obligations, and applicable limitation periods.
When personal information is no longer reasonably required, we may delete, anonymize, or securely retain it in accordance with our legal obligations and data-management practices.
Quality Quest Enterprises Inc. is a Canadian corporation and serves customers in Canada and the United States.
Our service providers, suppliers, technology providers, payment providers, advertising partners, and other parties may process personal information in Canada, the United States, or other countries.
As a result, personal information may be subject to the laws of jurisdictions outside your province, state, or country and may be accessible to courts, law-enforcement agencies, or governmental authorities in those jurisdictions in accordance with applicable law.
We take reasonable steps to ensure that service providers handling personal information are subject to appropriate privacy, security, or contractual obligations.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, misuse, alteration, or destruction.
However, no method of transmission over the Internet and no electronic storage system is completely secure. Accordingly, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of passwords and account credentials and for notifying us if you believe your account or information has been compromised.
Our Services are intended for general audiences and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by law.
If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete or otherwise appropriately handle the information.
Depending on where you live and subject to applicable exemptions and limitations, you may have rights regarding your personal information.
These may include rights to:
Not every right applies in every jurisdiction or circumstance.
We may need to verify your identity before fulfilling a privacy request. We will use information provided in connection with verification only as reasonably necessary to verify and respond to the request.
Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require evidence that the agent is authorized to act for you and may separately verify your identity.
If you are located in Canada, our handling of personal information may be governed by the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and/or applicable provincial privacy legislation.
Subject to applicable law, you may have the right to:
Withdrawing consent may affect our ability to provide certain products or services where the information is reasonably necessary to provide them.
Canadian privacy law generally requires meaningful consent for the collection, use, and disclosure of personal information, subject to statutory exceptions.
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on the law that applies, these may include the right to request:
You may also have the right to opt out of:
We provide a Your Privacy Choices or equivalent data-sharing opt-out mechanism to eligible visitors.
Where required, we also process qualifying Global Privacy Control signals as requests to opt out.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
During the preceding 12 months, depending on how customers interacted with us, we may have collected the following categories of information:
During the preceding 12 months, depending on how customers interacted with us, we may have collected the following categories of personal information:
1. Identifiers
Examples include name, email address, postal address, IP address, and account identifiers.
Collected: Yes
2. Customer Record Information
Examples include telephone number and billing and shipping information.
Collected: Yes
3. Commercial Information
Examples include purchases, products viewed, and transaction history.
Collected: Yes
4. Internet or Other Electronic Activity
Examples include browsing activity and interactions with our website and advertisements.
Collected: Yes
5. Approximate Geolocation Information
Examples include approximate location derived from an IP address.
Collected: Yes
6. Inferences
Examples include advertising or product-interest information derived from browsing or purchasing activity.
Collected: May be collected
7. Audio or Visual Information
Examples include photographs or videos voluntarily submitted for customer support, warranty claims, fraud prevention, order verification, or other product-related matters.
Collected: May be collected
8. Sensitive Personal Information
This includes information specially defined as sensitive personal information under applicable U.S. privacy laws. We do not ordinarily collect or use sensitive personal information for purposes that would require providing a right to limit its use or disclosure.
Collected: Not ordinarily collected
We may disclose the categories above to the service providers and third parties described in this Privacy Policy.
For advertising and analytics purposes, identifiers, internet/electronic activity, commercial information, approximate location, and inferences may be disclosed in ways that applicable state law characterizes as a “sale,” “sharing,” or targeted advertising.
Again, we do not sell personal information for monetary payment.
Some browsers provide privacy signals.
Traditional Do Not Track (“DNT”) signals do not currently have a single universally accepted technical or legal standard, and we do not necessarily respond to ordinary DNT signals.
This is different from Global Privacy Control (“GPC”).
Where applicable law requires us to recognize an opt-out preference signal such as GPC, and where our privacy-management system supports it, we treat a qualifying GPC signal as an opt-out request for the browser or device from which the signal is sent.
Where our processing depends on consent, you may withdraw your consent, subject to legal and contractual restrictions and reasonable notice.
Where available, you may change your cookie preferences through the cookie banner or privacy-preference controls provided on our website.
Withdrawal of consent does not affect processing that occurred lawfully before consent was withdrawn.
Certain information and cookies may be necessary for us to provide requested products, complete transactions, prevent fraud, maintain security, or comply with law and therefore may not be subject to optional consent controls.
Our Services may contain links to websites, applications, social-media services, financing providers, payment providers, manufacturer websites, or other third-party services that we do not control.
This Privacy Policy does not govern the privacy practices of those third parties.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
We may update this Privacy Policy periodically to reflect changes to our business, technology, service providers, privacy practices, or legal requirements.
The “Last Updated” date at the top indicates when this Privacy Policy was most recently revised.
Where applicable law requires notice or consent for a material change, we will provide such notice or obtain consent as required.
You may submit a privacy request by contacting us at:
Email: privacy@qualityquestbikes.com
You may also use any privacy request, cookie-preference, or Your Privacy Choices mechanism made available on our website.
Please describe your request sufficiently so that we can understand and respond to it.
We may request reasonable information to verify your identity before fulfilling certain requests.
We will respond within the timeframe required by applicable law.
If you have questions, concerns, or complaints regarding this Privacy Policy or our privacy practices, please contact:
Quality Quest Enterprises Inc.
doing business as Quality Quest Bikes
Email: privacy@qualityquestbikes.com
Telephone: +1 (877) 284-4848
Mailing Address:
7860 W Commercial Blvd.
Lauderhill, FL 33351
United States
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